At Cloud Liquids, we want you to be satisfied with your purchase. If there is an issue with your order, please contact our support team as soon as possible so we can help resolve it.
Returns
Due to the nature of our products, we only accept returns for products that are unused, unopened, and in their original packaging.
Return requests must be submitted within 14 days of delivery. Products that have been opened, used, damaged through misuse, or are missing their original packaging may not be eligible for return.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Once we review the information, we will provide the appropriate solution, which may include a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method. Once approved, please allow your payment provider’s normal processing time for the funds to appear in your account.
Shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.
Non-Returnable Items
For safety and hygiene reasons, opened or used e-liquid products cannot be returned or refunded.
We also cannot accept returns for products damaged after delivery due to improper storage, misuse, or failure to follow product instructions.
How to Request a Return
To request a return or report an issue with your order, contact our support team with your order number and details of the issue.
Our team will review your request and provide instructions if your return is eligible.
Contact Us
If you have any questions regarding refunds or returns, please contact our customer support team.
Cloud Liquids
Email: support@cloudliquids.com
We reserve the right to review each return or refund request individually and determine eligibility in accordance with this policy and applicable laws.